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Returns & Exchanges

Return By Mail

We're sorry it didn’t work out. Please visit our online returns page to print your return label. Once your package is labelled, feel free to drop it off at any UPS Drop Off Location within 30 days of purchase.


Click Here to access Online Returns Page


Log in to your account OR sign in as a guest by entering your order number and shipping zip code.


Select the item you want to return along with the reason for returning them.


Include the return detail slip for each order you are returning. Attach the shipping label to the box. Cover up any previous delivery addresses or barcodes on the box.


Drop your labeled return shipment at any UPS Store or UPS drop-off location.


We are unable to return merchandise obtained from a retailer other than www.airjordansshop.com. Please return the product to the original retailer.


*Please note to utilize free returns on airjordansshop.com, the package must be sent from physically within the United States. Please note that the return label is not valid through USPS for APO/FPO returns.

Return In Store

You may return your new and unused airjordansshop.com purchase at an Air Jordan retail store (excluding the Air Jordan Employee Store) within 30 days of purchase. The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price. If the receipt is not available, an in store credit will be issued at the current product price.

Gift Return

If you are the recipient of a gift from our website and want to return it, please set up a Return Authorization request for an Air Jordan gift card with Corporate Consumer Relations


Need to make a change? At this time, we do not offer product exchanges. You may return your product within 30 days using our free returns option for a full credit and re-order your replacement item.


We will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.

*During peak seasons please allow up to 15 business days for your return to process.


If your order was purchased with a gift card, your refund will be issued to a new Air Jordan gift card sent to the shipping address on your order via USPS.


If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPS. Any remaining credit owed will be applied to your original payment credit card.

Product quality claim

If you believe you have a defective Air Jordan product that was purchased from a retailer within the last two years, please contact the original retailer. If the retailer is unable to assist, you may be eligible for a manufacturing inspection.


Please contact Corporate Consumer Relations ­­­­­­­­­­­­­­­to set up a return authorization for inspection. Air Jordan reserves the right to determine between  defective product and normal wear-and-tear. We do not replace products that have been replaced from a previous defective claim.


Please have product in hand when you contact the team. The team will need you to read the article number printed on the product to determine authenticity & eligibility for your inspection.